Shipping policy

Shipping Policy

Order Processing

All orders are processed within 1–3 business days after payment is received. Once your order has been processed, you will receive a confirmation email with tracking information (where available).

Shipping Times

As a dropshipping business, products are shipped directly from our supplier's warehouse to your address.

Estimated delivery times:

Australia: 7–15 business days
New Zealand: 7–20 business days
United States & Canada: 7–20 business days
Europe: 10–25 business days
Other International Locations: 10–30 business days

Please note that delivery times are estimates and may vary due to customs processing, carrier delays, holidays, weather conditions, or other factors beyond our control.

Tracking Information

Tracking details will be sent via email once your order has been shipped. Please allow 2–5 business days for tracking information to update.

Shipping Costs

Shipping costs are calculated at checkout. We may offer free shipping promotions from time to time.

Delayed Deliveries

While we work hard to ensure timely delivery, we cannot guarantee exact delivery dates. Delays caused by shipping carriers, customs authorities, or unforeseen circumstances are outside our control.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details. We are not responsible for orders shipped to incorrect addresses provided at checkout.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact our support team within 7 days of the expected delivery date. We will work with the shipping provider to resolve the issue as quickly as possible.