Refund policy

Return & Refund Policy

30-Day Return Policy

We want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return within 30 days of receiving your item.

Eligibility for Returns

To qualify for a return:

The item must be unused and in its original condition.
The item must be returned in its original packaging.
Proof of purchase is required.
Return requests must be submitted within 30 days of delivery.

Non-Returnable Items

We cannot accept returns for:

Used or damaged products caused by customer misuse.
Items returned without original packaging.
Products marked as final sale or clearance.
Gift cards or digital products (if applicable).

Damaged, Defective or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos or videos showing the issue. We will review your claim and offer a replacement, store credit, or refund where appropriate.

Refunds

Once your return is received and inspected, we will notify you of the outcome.

Approved refunds will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

The item is defective.
The wrong item was received.
The product was damaged during transit.

Order Cancellations

Orders may be cancelled within 12 hours of purchase. Once an order has been processed or shipped, it cannot be cancelled.

Australian Consumer Law

Nothing in this policy excludes or limits your rights under the Australian Consumer Law (ACL). Customers are entitled to remedies for products that are faulty, not as described, or do not perform as reasonably expected under applicable law.